Frequently Asked Questions - All FAQs
Please select your question category
Search FAQs
|
Our specialty at dklRecording is helping you share what you hear in your head - so we're ready to work with whatever you have that best represents your idea.
Of course the best way to get started is by Contacting Us so we can answer any questions you have in person. That depends on what you have, and what you want us to do.
Uncompressed files are huge. Using our "Send This File" tool will simplify the process of moving your files |
You will already have our reference track; what we need is your part (not mixed) in a WAV or AIFF file, and a reference file (MP3 is good enough) which shows how your part fits into the tune. There are a couple of ways to do this:
Our uploader for large files is powered by the Send This File service, and while it dependably delivers files of all sizes (subject to the 2GB limit) over virtually any Internet connection, it does have one little quirk: if the upload speed is less than about 150 Kb/sec the Progress Bar gets bored and takes a nap. This makes it look like the file sending failed, because the timer and percent-transmitted stop, and the completion-screen is never displayed. Fortunately this is an illusion. Not all "high-speed Internet" services are equally fast, especially when it comes to uploading; in particular some Satellite Internet, 3G Wireless, and DSL tend to be a bit on the slow side when it comes to upstream (upload) speed. (If you are curious about your Internet speed, go to Speedtest.net or Speedof.me and check - it's free!) The Send This File progress bar tends to malfunction if the transmit speed stays below 150 Kb/sec, but the transmission continues in the background (If you like to play with network monitoring tools, check it out - it's really weird. If you aren't that much of a geek, read on.) The real problem is: How do I know when I'm done? Well, our resident geek came up with an easy answer. Look at the file size in MB (megabytes) of the file you sent, and then at the transmit speed:
If you don't want to mess with checking network activity, just let it sit a bit longer than suggested above, then ask us if we received it - we are as interested in getting to work as you are, and will be happy to help you get your file successfully transmitted |